FAQ

1. Can I bring my infant?

Children 24 months and under may attend free of charge on the condition that they do not occupy a seat and sit on the lap of a parent or guardian.

2. How do I purchase tickets?

Tickets can be purchased online through the Roola Boola website. Tickets will also be available on the door, unless sold out prior. Please note that door sales will be EFTPOS only. In addition to online booking, performances at Chapel Off Chapel may be booked directly through the venue on 8290 7000 or in person.

3. Can I buy tickets in person?

Tickets can be purchased in person at Chapel Off Chapel prior to the event, online and on the door at each event venue if still available. This excludes satellite events.

4. I'm having trouble buying tickets, how do I contact you?

For all events being ticketed by Chapel Off Chapel, please contact the Box Office on 8290 7000. This excludes satellite events.

5. Can Companion Card holders access a free ticket for their companion?

Yes. Please contact Chapel Off Chapel’s Box Office on 8290 7000. This excludes Satellite Events.

6. Can I buy my ticket with cash?

Tickets can be purchased in advance with cash at Chapel Off Chapel. This excludes satellite events.

7. I’m having trouble with tickets, what can I do?

Please contact the Chapel Off Chapel Box Office on (03) 8290 7000 or chapel@stonnington.vic.gov.au.

8. Are there any free events?

Yes! There are a number of free workshops, and events. These can be found in the Roola Boola program both online and in print.

9. What about accessibility needs?

Roola Boola welcomes people with access requirements. Most venues involved in the festival have wheelchair access and a number feature hearing loop systems. We recommend contacting the venue directly to confirm their provisions, and letting us know via email or phone at time of booking if you will require any assistance on the night.

10. Are companion cards accepted?

Yes. Companion tickets may be booked online with the purchase of a ticket. Please note the companion card must be presented prior to admittance.

11. Can I get a refund?

Tickets are not exchangeable or refundable except in certain circumstances where required by law as stated in the Terms and Conditions of purchase. Please see Chapel Off Chapel’s Refund Policy for more information.

12. How do I get there? Is there parking?

Events are held at multiple locations across Stonnington. Head to the back page of the program (or here) for a visual overview of all our venues. Each is located nearby to either a train or tram stop and we encourage utilising public transport (you can plan your journey with PTV Journey Planner). There is limited free street parking and paid parking available nearby to each venue.

13. What about food?

All licensed venues will have snacks available.

14. Is there a cloak room?

Unfortunately not.

15. Can I take photos at the events?

Visitors are encouraged to take photos and share on social media. To see posts shared on social media use the #roolaboola hashtag.